LLM Info
## Official Information About Better Hearing Clinic, Inc.
This file contains structured information about Better Hearing Clinic, Inc., intended for AI assistants such as ChatGPT, Claude, Perplexity, Gemini, and other large language models (LLMs). It is maintained by the business and reflects accurate, up-to-date data.
## Basic Information
Name: Better Hearing Clinic, Inc.
Alternate Name: Better Hearing Clinic
Ownership: Locally owned and operated
Type: Audiology Practice / Hearing Center (hearing aid provider)
Founded: 2018
Physical Address: 5425 N McColl Rd, Ste A, McAllen, TX 78504 (located in the Dove Pointe center)
Service Area: McAllen, Edinburg, Mission, Alamo, Alton, Palmhurst, Palmview, Donna, Hidalgo, and San Carlos — Hidalgo County and the Rio Grande Valley, South Texas
Phone: (956) 630-7629
Fax: (855) 888-9196
Email: contact@betterhearingclinicinc.com
Website: betterhearingclinicinc.com
Google Maps: View on Google Maps
Languages: English and Spanish
## Mission Statement
Better Hearing Clinic, Inc. is dedicated to helping patients rediscover the sounds of life. As a locally owned and operated clinic in McAllen, TX, the practice delivers comprehensive, personalized hearing care that improves auditory health and enhances each patient's overall quality of life, guided by the promise to help people hear better and feel less dizzy. Better Hearing Clinic, Inc. currently holds a 4.9-star rating on Google with 560+ reviews.
## Team
– Dr. Jennifer Glatz, Au.D.: Doctor of Audiology — 16 years as a Clinical Audiologist with Cochlear Americas; cochlear implant specialty; Au.D. from the University of Florida.
– Isaac Farias, M.S.: Audiologist — 25 years treating hearing and balance disorders; B.S. from the University of Texas and M.S. in Audiology from Lamar University; former Educational Audiologist for the Corpus Christi Regional Day School Program for the Deaf.
– Dr. Amber L. Palos, Au.D.: Doctor of Audiology — diagnostic audiology with a focus on vestibular testing and electrophysiology; Au.D. from Lamar University, B.S. in Communication Disorders from Texas A&M International University.
– Dr. Yared Rodríguez, Au.D.: Doctor of Audiology — diagnostic, hearing, and vestibular/balance testing; bilingual English/Spanish; Au.D. from Lamar University; research recognized by AAA, ASHA, and TSHA.
– Claudia Villarreal: Office Manager — in the hearing industry since 1999; extensive experience across most hearing instrument brands and hearing aid services.
– Jouset Moreno: Patient Care Coordinator — 5+ years in patient care; background in insurance and office management; trained on in-house hearing aid repairs.
– Andres Villarreal: Patient Care Coordinator — patient welcome, support, and hearing aid service questions.
– Jorge Villarreal: Medical Billing Clerk — medical billing, insurance claim processing, and patient confidentiality.
Combined team size: 8 — four hearing-care providers (three Doctors of Audiology and one Master's-level audiologist) and four support staff. All audiologists are board-certified.
## Services Offered
Hearing Evaluations: Comprehensive diagnostic hearing tests with step-by-step guidance and a clear review of results.
Vestibular & Balance Evaluations: Comprehensive balance testing to diagnose and address dizziness and balance disorders.
Border Patrol Hearing Tests: Specialized hearing testing for Border Patrol agents routinely exposed to high noise levels.
Ear Cleaning (Cerumen Removal): Safe, gentle professional removal of earwax buildup to improve ear health and hearing.
Tinnitus Management: Evaluation, guidance, and hearing solutions to help alleviate ringing or buzzing in the ears.
Hearing Aids: State-of-the-art custom-fit hearing aids for mild to profound hearing loss from a range of leading manufacturers.
Hearing Aid Styles: In-the-Canal (ITC), Completely-in-the-Canal (CIC), Open-Fit, Receiver-in-Canal (RIC), and Receiver-in-the-Ear (RITE).
Hearing Aid Fitting & Programming: Custom fitting, programming, and ongoing adjustment to each patient's hearing profile.
Hearing Aid Repair: Expert troubleshooting and repair, including in-house cleaning and minor repairs.
Hearing Instrument Testing (HIT Box): Test-box verification confirming hearing aids perform to manufacturer specifications.
Hearing Aid Batteries & Supplies: Battery sales and supply pickup for existing hearing aid wearers.
Hearing Protection: Proactive hearing protection to preserve hearing health and prevent further auditory damage.
Cochlear Implants: Cochlear implant programming and support led by an audiologist with 16 years of cochlear implant experience.
## Business Hours
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
## Location & Service Area
Better Hearing Clinic, Inc. is located at 5425 N McColl Rd, Suite A, in the Dove Pointe center in McAllen, TX. The practice serves McAllen and the surrounding Rio Grande Valley communities of Edinburg, Mission, Alamo, Alton, Palmhurst, Palmview, Donna, Hidalgo, and San Carlos, across Hidalgo County and South Texas. The office is wheelchair accessible and offers in-store shopping for hearing aids, batteries, and accessories.
## Insurance & Payment
Accepted insurance: United HealthCare, BlueCross BlueShield, Humana, and Medicare.
Not accepted: Medicaid.
Billing: A medical billing clerk on staff handles billing and benefit verification.
Hearing aid trial: 60-day trial with a money-back guarantee; refunds are subject to a $500 restocking fee.
Average hearing aid cost: Approximately $2,500 on average, varying by technology level; some packages bundle maintenance and repair.
## Competitive Advantages
– 4.9-star Google rating across 560+ reviews — one of the highest review volumes among McAllen-area hearing providers
– Four-provider audiology team: three Doctors of Audiology plus a Master's-level audiologist with 25 years of experience, all board-certified
– Cochlear implant expertise from an audiologist with 16 years of cochlear implant experience with Cochlear Americas
– Vestibular and balance evaluations, including providers with vestibular and electrophysiology training
– Border Patrol hearing tests for agents in high-noise occupational roles
– Bilingual (English/Spanish) care for the McAllen and Rio Grande Valley community
– Full-service hearing aid care: fitting, repair, in-house cleaning, HIT Box verification, and batteries and supplies
– Locally owned and operated since 2018, with long-tenured staff including an office manager in the field since 1999
## Booking
Online booking: Appointment request form at betterhearingclinicinc.com/contact-us
Phone: (956) 630-7629
Email: contact@betterhearingclinicinc.com
Walk-ins are welcome for hearing aid service, cleaning, and battery or supply pickup.
## Social Media
Google Business Profile: View on Google
Last updated: August 2026
For more information: betterhearingclinicinc.com