New Patient Forms
What to Expect as a New Patient
If you're searching for a new patient audiologist in McAllen, TX, Better Hearing Clinic welcomes you with the depth of a four-provider team — three Doctors of Audiology and a master's-level audiologist with 25 years of experience. Your first visit typically runs about an hour: a thorough hearing history, a comprehensive evaluation, and a clear, jargon-free walk-through of your results, in English or Spanish. You'll leave with a real plan, never pressure.
Download Your New Patient Intake Forms
Get a head start on your first appointment by completing these PDFs at home and bringing the printed copies with you to our McAllen office. Prefer to fill them out in person? Plan to arrive 15 minutes early.
Please bring all prior hearing test results and hearing aid documentation with you so we can determine if your hearing is stable or progressing.
What Your First Hearing Visit Looks Like
Knowing what happens at each stage helps you walk in confident. Here's exactly how your first appointment at our McAllen office unfolds — from check-in to your walk-out plan.
Check In
Arrive 15 minutes early to finish any remaining forms. We'll grab your insurance card and walk you through check-in.
Hearing History Review
Your audiologist reviews your hearing history, medications, and the everyday situations where hearing gets toughest.
Comprehensive Evaluation
Audiometry, speech recognition, and otoscopic testing inside our sound-treated booth — the foundation of every plan.
Results & Recommendations
Your audiogram in plain language — plus next-step options matched to your hearing loss, lifestyle, and budget.
Reconnect With the Sounds You Love — Book Your Visit
Trusted by McAllen and Rio Grande Valley families for doctor-led hearing care — bilingual, compassionate, and tailored to you.
Serving McAllen & the Rio Grande Valley
Visit Us in McAllen
Our office in the Dove Pointe center on N McColl Road is a full-service hearing clinic offering diagnostic evaluations, balance testing, hearing aids, and ongoing support.
- (956) 630-7629
- contact@betterhearingclinicinc.com
- Fax: (855) 888-9196
- Rated 4.9 stars from 560+ Google reviews
- Board-certified audiologists at every step
- Bilingual English & Spanish care
- UnitedHealthcare, BCBS, Humana & Medicare accepted
- Wheelchair accessible
“The whole team took the time to explain my hearing test results in a way I actually understood, and never once pushed me toward anything. My hearing aids were fitted carefully and adjusted until they were right. Easily the best hearing care I've had in McAllen.”— Verified Google Review
Better Hearing Clinic, Inc.
Hearing Clinic5425 N McColl Rd, Ste A, McAllen, TX 78504
| Monday | 8:00 AM - 5:00 PM |
| Tuesday | 8:00 AM - 5:00 PM |
| Wednesday | 8:00 AM - 5:00 PM |
| Thursday | 8:00 AM - 5:00 PM |
| Friday | 8:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
New Patient FAQs
Answers to the questions new patients ask most — how long your visit takes, what to bring, how insurance and billing work, and what happens once your audiogram is in hand.
Plan for about 60 minutes total. That covers a thorough hearing history, a comprehensive evaluation, and a face-to-face walk-through of your audiogram with a Doctor of Audiology — in English or Spanish. If hearing aids look like a good fit, we can also demo technology options and discuss your coverage during the same visit, so you're not waiting weeks for answers.
Arriving 15 minutes early to finish any paperwork helps keep your appointment on schedule — and gives you a few quiet minutes to settle in before we start.
No — you can call Better Hearing Clinic directly at (956) 630-7629 to book a hearing evaluation. A few insurance plans do require a referral for the audiologist visit to be a covered benefit, so it's worth a quick check with your carrier before your appointment.
If your primary care physician or an ENT has already referred you, bring any referral paperwork and recent medical records — your audiologist will have the full clinical picture from minute one.
Bring a photo ID, your insurance card, a current list of medications, and any previous hearing test results or audiograms you can find. If you downloaded the intake PDFs from this page, complete them at home and bring printed copies — it cuts your wait at the front desk considerably.
We also encourage you to bring a spouse, adult child, or close friend. A familiar voice helps your audiologist understand exactly which conversations matter most to you — at the dinner table, in a restaurant, at church, or wherever you spend your time across the Rio Grande Valley.
Coverage varies from plan to plan, which is why we have a medical billing clerk on staff to help. Before your first appointment, our team can verify what your specific policy includes, bill your carrier directly whenever your plan allows, and help you understand any out-of-pocket costs before you commit to a service or hearing aid.
For patients whose plan doesn't fully cover hearing aids, we'll walk you through the payment options available so cost is never a barrier to better hearing. Call (956) 630-7629 with your plan details and we'll look into your benefits ahead of time — no need to wait until your appointment.
Your audiologist walks through your audiogram with you in the same visit, in plain language — no jargon and no rushed handoff. If hearing aids would help, you'll see options from a range of leading manufacturers, matched to your hearing loss, lifestyle, and budget rather than a sales quota.
Every fitting includes professional programming and ongoing support, with in-house cleaning and repairs so you're cared for long after your first visit. And because our team is bilingual, every step is explained clearly in English or Spanish. Call (956) 630-7629 with any questions.